The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or visiting us in store, then you can be assured that it will only be used in accordance with this privacy statement.
The Store may change this policy from time to time. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
When visiting us in store we may ask you if you would like to be added to our mailing list. You would be invited to write your email address only (we do not ask for your name or telephone number) into our customer request book, which is kept in a locked cupboard outside of store opening times and in a drawer at the counter during opening hours. Your email address would then be added to our email list which is currently held by the 3rd party service MailChimp. Your email address would be used periodically by The Store, using the MailChimp service, to let you know about events and promotions run by The Store. We DO NOT share your email address with any other 3rd parties.
You can unsubscribe from our mailing list at any time by clicking the Unsubscribe button at the foot of every email that we send. You can also unsubscribe by contacting us on . Please note when contacting us, it may take a few days for our systems to be updated and you may receive messages whilst your request is being processed.
When visiting us in store you may ask us to contact you with information about items of stock that are due for delivery – special orders. We will ask you to provide us with your name (first name only, if you prefer not to give your surname) and a telephone number so that we can contact you to talk to you about the item you have enquired about. Your name and telephone number will be written in our customer request book, which is kept in a locked cupboard outside of store opening times and in a drawer at the counter during opening hours.
If you return an item to us for a refund if it is faulty, or for a credit note, we will ask you to provide us with your name and address in our Refund book or our Credit Note book. These books are kept in a locked cupboard outside of store opening times and in a drawer at the counter during opening hours.
When visiting us in store and making a purchase, we do not ask you for any personal information in order to process the transaction. When paying by credit card all transactions are processed securely by our 3rd party card services provider. All credit card data provided to us, the merchant, is handled securely. We are PCI compliant.
If you contact us by telephone to request that an item be mailed out to you, then we will complete the credit card transaction with you whilst we are on the telephone – we do not make a written record of your credit card details. Your address details will be retained until we have received confirmation that your purchase has been successfully delivered to you, after which time your name and address details will be destroyed.
If you return an item to us for a refund if it is faulty, or for a credit note, we will ask you to provide us with your name and address in our Refund book or our Credit Note book so that we have an audit trail confirming the movement of stock and monies in and out of the business. These books are kept in a locked cupboard outside of store opening times and in a drawer at the counter during opening hours.
CCTV is in operation in our premises, The Store, at 46 High Street, Saxmundham, Suffolk IP17 1AB. Images are monitored for the purpose of crime prevention and public safety. The scheme is controlled by The Store. For further information please email us at firstname.lastname@example.org.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service. We use the information to enhance our service to you, the customer, by being able to contact you regarding special orders you have requested. We may periodically send promotional emails about new products, special offers or events which we think you may find interesting using the email address which you have provided.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
The GDPR includes the following rights for individuals: the right to be informed; the right of access; the right to rectification; the right to erasure; the right to restrict processing; the right to data portability; the right to object; and the right not to be subject to automated decision-making including profiling.
You may choose to restrict the collection or use of your personal information by The Store at any time. Even if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at 46 High Street, Saxmundham, Suffolk IP17 1AB or emailing us at and telling us what you would like us to do with your data; eg. amend details or destroy them/erase them from our systems.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect free of charge.
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to 46 High St, Saxmundham, Suffolk IP17 1AB.
Any requests we receive from you regarding your personal data will be addressed by us within one month from the date of receipt of your request.